12. RETURNS AND EXCHANGES POLICY
12.1 AYC does not offer returns or exchange for change of mind.
12.2 You must try on the Product within 7 days of receipt, without make-up, lotions or fake tan.
12.3 In the event you believe the Product has a defect, you must notify AYC within 10 days of receipt. If you fail to notify AYC within 10 days of receipt, you, subject to the Australian Consumer Law, shall be deemed to have irrevocably accepted the Product.
12.4 Subject to any rights you may have under the Australian Consumer Law, if AYC accepts the Product as defective, AYC may at its discretion for minor defects:-
(a) Repair the product; or
(b) Replace the product with an identical product.
12.5 In the event of major defects, AYC may at its discretion:-
(a) Replace the product with an identical product; or
(b) Provide you with a credit or refund.
12.6 In all circumstances, AYC reserves the right to inspect the Product prior to determining the cause of defect and whether it is a minor or major defect. For the avoidance of doubt, at no time will AYC’s liability for any claim for defective Product exceed the Product price.
12.7 Please note that Products that become defective due to fair wear and tear or get damaged in transit or after you receive them, will not be considered as defective due to manufacturing. Furthermore, Products are to be in the original condition, without any signs of wear, alteration, dry-cleaning or washing.
12.8 We would consider a Product having a defect that occurred due to our manufacturing process. The defective product must be returned to us according to the process outlined as follows:-.
(a) Please contact us via email at firstname.lastname@example.org if you intend to return the defective purchased product. Please email us the images of the defect.
(b) Please fill out the return form included with your parcel and send this form back to us with your product. The address for returning your product is:ALEEM YUSUF COUTURE
222 Johnston Street,
(c) Products are to be returned using tracked postage via Australia Post Express or Sendle or DHL or UPS Express within 14 days of receiving them. For the avoidance of doubt, if the Product is deemed defective in accordance with clause 12.6 and 12.7, AYC will refund the return shipping cost.
12.9 Nothing in this clause 12, excludes, restricts or modifies the Australian Consumer Law, that cannot be excluded, restricted or modified.
All our products are designed and handmade in our workroom in Collingwood (Melbourne), Australia. The materials are sourced from around the world for a consistent supply of products as seen online or at our studio, including but not limited to; natural fibres like silk, wool, cotton and synthetic fibres; Swarovski Elements, sterling silver, silver plating, gold plating, 14k gold filled, nickel-free non-precious metals (except for ear-hooks or studs which are sterling silver or gold filled).
All our products are hand-crafted with care, attention and high level of quality control to ensure durability. Products are comprised of extensive components and various materials (metal and non-metal) of different textures, weights and strengths. This results in various combinations of materials, hence unique and delicate products, which need care during and after use.
Please avoid exposing the jewellery to perfumes, moisture or extreme heat. After each use, wipe the jewellery with a soft lint-free cloth to remove all traces of makeup, sweat, perfume and moisture. Wrap in acid-free tissue paper and store in a dry place in a pouch or a box. Sterling silver, some silver plated components, some gold filled and plated components will tarnish with time and usage. Please use silver polishing cloth or liquid or mild soap and soft toothbrush to remove the tarnishing.
Most of our gowns and other garments require specialist dry cleaning services. Please do not clean or wash them at home. Please follow the care label instructions. Do not dry clean the garments at a regular dry cleaner or wash in the washing machine or by hand unless specified on the care label. Avoid excessive heat while ironing and avoid perfume on the fabrics. After use, store in a dry place in a suitable garment.
PACKAGING & RESTORATION
All products are wrapped in special acid-free tissue paper and shipped in suitable packaging and optionally ordered garment bags for storage after use. All products are designed and made with high level of quality control and using high quality materials. If any of our products need to be restored due to regular wear and tear over a period of time, we will happily be of service. Repairs may attract a fee. Enjoy our products with as much love and care as they are created with.
(This policy is effective as of 1 August 2020)